Frequently Asked Questions
Update to FAQ’s concerning January Lockdown:
Are any of your stores and concessions still open and how can I contact you?
Further updates are expected concerning the reopening of our stores and concessions.
For any specific enquires related to stores, including any orders you are due to collect, please email us at email@example.com & one of our colleagues will get back to you as soon as possible.
How about your Online store & Support Centre?
Our Online store continues to trade, 24 hours a day, 7 days a week, and there will be a reduced number of colleagues in our Support Centre, Monday to Friday, 8am til 5pm maintaining the areas of the business still operational, so you can continue to order with confidence.
Can I book an in-store appointment for myself and my wedding party for when your shops re-open?
Yes absolutely! Simply email us at firstname.lastname@example.org stating the date of your wedding, plus your name, home town, and contact telephone number, and one of our team will call you back within 24 hours (Monday to Friday) to discuss your options.
What is the 'We've got Weddings covered' promise?
If your wedding is cancelled due to a change in government guidelines, we’ve got your back. You’ll be covered by our “no-quibble” money-back guarantee if you’d like to return any unworn suits, so you can buy with confidence online and in store.
How are you safeguarding your customers and staff?
The health and safety of our customers and colleagues remains our number one priority, please see below what steps we are taking to ensure their well-being; https://www.skopes.co.uk/covid-19-risk-assessments/
What is the Blue Light Card Scheme?
As a thank you to all those working in the emergency services, NHS, social care sector and armed forces, we're now offering 15% OFF all products in partnership with the Blue Light Card Scheme – visit www.bluelightcard.co.uk for further details.
How do I search for the item I want?
The easiest way to search for an item you want is to go into the categories on the main home page. This is shown on the top tabs on the home page stating “Suits, Shirts” etc.
If you are specifically looking for a certain colour of product or one that is not shown in the drop down boxes on the homepage you can search the product you desire in the search box. The search box is located in the top right-hand corner of the screen. This will pull all the products in every category, which match your key words, which you have inputted.
How do I know the item will fit me?
For each item there is a specific size guide attached. You can find the size guide by clicking on the "size guide" in the product view. You will then self-measure to ensure that your sizes and the size guide match up. Do not worry if the item does not fit once you have received it simply send it back and we will refund you.
How do I place an order?
Whilst you are browsing the website if you see anything that you would like to purchase when you are in the product information area, simply click the "Add To Basket" button. This will then show in your shopping bag in the top right hand of the screen. Once you have finished browsing the shop please click on the shopping basket. This will then bring you to the shopping bag overview area and you can just follow the onscreen requests.
How do I redeem a promotional code/voucher code?
Once you have finished selecting the products you wish to purchase, you will go to the Checkout. Simply enter the promo code in the appropriate box and click Redeem.
Can I change the details of an order once it is placed?
Unfortunately, once an order has been placed and a confirmation email has been sent we cannot change any part of the order.
Which methods of payment can I use?
You can pay by any Visa, MasterCard, Delta, Switch, Solo, PayPal. To ensure that shopping online is secure, your credit/debit details will be encrypted through the GlobalPay payment gateway. Skopes will not store any credit card details. The prices displayed on our web site are in British pounds.
We take payment from your account at the time of order.
When will my order be dispatched?
Once your payment has cleared your order will be dispatched, generally within 24hours, and you will receive a confirmation email from us detailing all the products that you have purchased.