Terms & Conditions

Terms and Conditions

Please read the following carefully. By using this website the "user" or "you" agree to the following terms of use.

(1) Ordering

When you have placed your order on-line, we will send you an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details.

If when we come to process your order an item is no longer available, you will be notified by email and this item will be refunded to you immediately.

When you recieve your goods, if something is missing and you have not been notified that any items are out of stock (including the free gift) you must email webcustomerservices@skopes.com and notify us immediately. This will ensure you are not charged for these goods. 

(2) Customer Service

Should you require advice on products, availability or sizing, simply call Freephone 0330 1340292  (Monday - Friday 9.00am-5pm) and our knowledgeable staff will be happy to advise you.

(3) Prices 

All prices on skopes.com are correct at time of publishing.

We try to make sure that the prices on our website are accurate however; we will need to validate the price before we process your order. We also aim only to display items which are in stock and can be dispatched quickly. If we are unable to supply a particular item that you have ordered, or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. We may offer a replacement or upgraded item as a replacement, but if this is not to your satisfaction, you may cancel your order.

You will be able to select your delivery options and costs before you submit your credit card details. If you order by telephone you will be notified of delivery costs.

Money will be taken from your account when you confirm your order in our SAGEPAY payment gateway.

(4) VAT 

Prices include VAT for all UK purchases. For all orders outside the UK, please email our Customer Service team on webcustomerservices@skopes.com (emails will be answered Monday - Friday 9.00am-5pm).

We are unable to provide VAT receipts for customer orders. 

(5) Payment 

You can pay by any Visa, MasterCard, Delta, Switch, Solo. To ensure that shopping on-line is secure, your credit/debit details will be encrypted through the SAGEPAY. Skopes will not store any credit card details.

The prices displayed on our web site are in British pounds.

We currently debit money from your account after you have confirmed the purchase in our payment gateway.

(6) Delivery 

We aim to dispatch all items within five days of order receipt, stock permitting. When this is not possible we will contact you. If we are unable to include all items in one delivery, we will only charge you once for postage and packing.

Any orders placed over a Bank holiday (includes Easter and Christmas) will be processed the next working day. 


Standard delivery is charged at £4.99 per order.

Next working day delivery is charged at £9.90 per order (orders must be placed before noon the previous day)

Saturday delivery is charged at £15.00 per order (orders have to be placed before noon Friday) - This is not guaranteed.

* We cannot be held responsible for delays in receipt of goods due to unforeseen circumstances by the carriers

(7) Overseas Delivery 

We are able to despatch orders to overseas addresses. Please email us with your address details, for a courier quote. webcustomerserices@skopes.com (emails will be answered Monday - Friday, 9.00am - 5pm).

Free return of garments is unavailable outside the UK mainland. Any costs in returning items will be borne by the customer. The FREEDEL12 code is not applicable outside the UK.

(8) Returns Policy 

If you are not satisfied with your goods, please return them to us, in the original packaging, within 28 days of purchase and we will refund you within 15 days (this does not apply to products bought within Skopes stores) (please note; goods that have been worn and items damaged through wear cannot be returned). Refunds can only be issued on the card used for payment. This does not affect your statutory rights.  

Please be aware that items purchased through the website cannot be returned to a local store.

To be eligible for a return, your item must be unused and in the same condition that you received it in. Your item must be in the original packaging (please retain the box the goods are sent in for this). We reserve the right to return the goods to you if they are not boxed.

Should the returned products be in an un-saleable condition, we reserve the right to deduct a reprocessing fee from the refund.

We request that you use the pre-paid address label provide and enclose your delivery note, indicating the reason for the return. We recommend that you obtain a proof of posting from the post office. Please retain proof of postage.

Should you, for any reason, return items, and the value then falls below the minimum spend for the free Gift With Purchase (GWP), the value of the GWP (at time of despatch) will be deducted from the amount credited, if the GWP is not returned.

(9) FREEDEL12 Discount Code

Unfortunately, we are unable to retrospectively apply the "FREEDEL12" discount code to any confirmed orders.

You can write to, email us or telephone us at:

New Skopes House, 2 Cross Green Garth, Cross Green Industrial Estate, Leeds, LS9 0SF

email: webcustomerservices@skopes.com

Tel: 0330 1340292


Skopes Ipad Competition Terms and Conditions


·         This prize draw is open to all residents of the UK (England, Northern Ireland, Scotland and Wales) aged 18 and over at the date of entry

·         The prize draw closes on 7th May 2017 at midnight

·         One entry only per person. If we become aware that the same person has been selected as a prize winner more than once, we will draw another name.

·         The prize consists of: One iPad Mini 2

o   No cash alternative prize is offered

·         The winners will be the first four eligible entries chosen at random from all qualifying entries

o   Employees of Newross Impex Ltd and their immediate families may not enter this competition

o   Competitions which feature on Facebook are in no way sponsored, endorsed or administered by or associated with Facebook and entrants agree to release Facebook from any and all liabilities in connection with the competition

·         To enter, simply spend £100 or more in a single transaction on www.skopes.co.uk

·         The winners will be contacted by email no later than 14 days after the prize draw closes

·         If the winners fail to respond within 14 days of being informed of their win, their prize will be forfeited and a new winner will be selected

·         For the name and County of the winners, please send an SEA to Skopes iPad competition, Newross Impex Ltd, 2 Cross Green Garth, Cross Green Industrial Estate, Leeds, LS9 0SF, no later than 14 days after the closing date

o   All our decisions relating to the competition and/or redemption of the prizes are final. No discussions or correspondence with entrants or any other person will be entered into.

·         By entering this prize draw you confirm you have read and accepted the terms above

·         Promoter: Newross Impex Ltd, 2 Cross Green Garth, Cross Green Industrial Estate, Leeds LS9 0SF