Update from Simon Cope regarding Coronavirus (COVID-19) - Temporary Business Closure.

Simon, why have you closed your stores?

As the situation with Coronavirus (COVID-19) continues to escalate and in line with Government guidance we took the decision to temporarily close all Skopes stores and concessions. These measures are to ensure social distancing and protect all our customers and colleagues.

 

Do you know when the stores will reopen?

In line with Governmental advice our stand alone stores will re-open on the 15th June, excluding Scotland and Wales. Concession stores will open in line with the opening policy of each location and we will announce these in due course. We will continue to follow Government advice around all aspects of safety and will keep you updated.

 

What will happen to orders I've already placed for collection in store?

Please contact our customer service team to discuss your options via our helpdesk at webcustomerservices@skopes.com to discuss.

 

Can I still order on your website?

Yes. In line with Government Guidelines we have put a number of additional measures in place to ensure the safety of our colleagues and customers. You can watch our video about some of things we are doing here. However, due to the safety measures currently in operation we are unable to offer Next Day Deliveries until further notice.

 

What will happen to online orders I've already placed?

In most instances the courier will deliver as normal.

In the event that your order had not yet been dispatched before the decision was taken to close the business, we will refund your order for the full value.

This will happen automatically and there's no need to contact us to arrange this. Any unsuccessful deliveries will be returned to our distribution centre when we reopen, and you will also be automatically refunded. Again, there's no need to contact us to arrange this. Please just bear with us whilst we liaise with our courier to ascertain the status of all goods in transit.

 

I’ve bought something from a store that I want to return?

Don’t worry, please hold on to your items until the stores reopen. We will honour any late returns in line with the other terms in our returns policy for a period of 14 days from when we reopen. Please keep your receipt as proof of purchase.

 

If you have queries regarding any of the above matters, or if you have any further questions, please contact our Customer Service Team, who are safely working, remotely, away from the office during this critical period, by emailing them at webcustomerservices@skopes.com to discuss.

 

Finally, from us all at Skopes, please stay safe & take care of one another, we look forward to welcoming you back in-store and on-line when it is safe and prudent to do so.

 

Simon J Cope

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